The Anchor Habit Coaching — Privacy Policy

Privacy Policy

Last Updated: 30/11/2025

This Privacy Policy explains how The Anchor Habit Coaching ("we," "us," or "our") collects, uses, protects, and discloses information about you when you use our website, interact with our services, or engage in our coaching programs. We are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (GDPR).

1. Who We Are (Data Controller)

The Anchor Habit Coaching is operated by John Collinge, acting as the Data Controller responsible for the processing of your Personal Data.

  • Contact Name: John Collinge

  • Contact Email for Data Requests: john@theanchorhabit.com

  • Registered Address (Required for legal notice): 83 Ormesby Road, Norwich, NR10 5JZ.

2. Personal Data We Collect

We collect and process data to effectively deliver our services, manage our business, and communicate with you.

Category of Data

Specific Data Points

Purpose & Legal Basis (GDPR)

Identity/Contact Data

Name, Email Address, Phone Number.

Contract: For delivering coaching services. Consent: For marketing communication.

Transaction Data

Details about payments, packages purchased (e.g., Stability Check, Anchor Habit Programme), and billing address.

Contract: Processing payments and accounting.

Coaching Data

Session notes, homework submissions, goal statements, and progress tracking.

Contract & Legitimate Interest: Essential for effective coaching and program delivery.

Technical Data

IP address, browser type, time zone setting, location, and site usage patterns.

Legitimate Interest: Analyzing website performance, diagnosing issues (via Squarespace Analytics).

Marketing Data

Preferences for receiving marketing, newsletter sign-ups.

Consent: Sending updates and promotional material.

3. How We Use Your Data

We use your data only for the purposes outlined above, specifically to:

  • Deliver Services: Schedule, manage, and deliver the one-to-one coaching sessions you have purchased.

  • Process Transactions: Process your payment via third-party processors (e.g., Stripe or PayPal) and manage billing records.

  • Improve Our Services: Analyse non-identifiable usage data (via Squarespace Analytics) to improve the website experience and refine our coaching methodology.

  • Communication: Send you confirmation emails, session reminders, and, if you have consented, our newsletter updates.

4. Data Storage, Security, and Sharing

Data Processors (Third Parties)

We use the following third-party service providers who process your data on our behalf:

  • Website Hosting & Analytics: Squarespace. Hosts the website and provides basic visitor analytics.

  • Scheduling & Billing: Calendly and Stripe/PayPal. Handle appointment booking and secure payment processing. We do not store your full financial information.

  • Email Marketing: Squarespace Email Campaigns. Used for delivering our newsletter and marketing communications.

  • Coaching Notes: Google Drive. Password encrypted.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. All payment processing is handled by secure third-party processors, and all electronic coaching notes are stored on password-protected devices.

5. Your Rights Under GDPR

Under UK GDPR, you have the right to:

  1. Right to Access: Request a copy of the personal data we hold about you.

  2. Right to Rectification: Request corrections to any incomplete or inaccurate data we hold about you.

  3. Right to Erasure (The Right to be Forgotten): Request that we delete or remove personal data where there is no good reason for us to continue processing it.

  4. Right to Object: Object to the processing of your personal data where we are relying on a legitimate interest or using it for direct marketing purposes.

  5. Right to Restriction: Ask us to suspend the processing of your personal data in certain scenarios (e.g., if you want us to establish its accuracy).

To exercise any of these rights, please contact us at john@theanchorhabit.com

6. Policy Changes

We may update this policy from time to time. The date at the top of this policy will reflect the date of the latest change.